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Privacy And Terms

his Privacy Policy is effective as of November 10, 2026.

INTRODUCTION

This Privacy Policy outlines the practices and procedures of our organization with respect to the collection, use, disclosure, and protection of personal information (“Personal Data”) obtained from plasma donors and anyone who may use websites, mobile sites, mobile applications (“Services”) controlled by LFB Plasma LLC (“LFB Plasma”, “We” or “Us”). By engaging with LFB Plasma, through our centers, website, application, and any other channels where you may interact with LFB Plasma, you consent to the practices described in this Privacy Policy.

Before registering as a donor, you should read this entire Privacy Policy which LFB Plasma may change any time. Your use of the LFB Plasma website and application following these changes means that you have read and understand, and you consent to the processing of your information for the purposes as described in this Privacy Policy. We encourage you to review this Privacy Policy regularly for changes.

CATEGORIES OF PERSONAL DATA COLLECTED BY LFB PLASMA

Categories

Account Information
When setting up and configuring your user account using the Website or Application, or in a LFB Plasma Center, LFB Plasma may collect your name, email address, city, state, country, zip code, phone number, phone type, address, User ID, password, preferred language, date of birth, ethnicity, and sex. LFB Plasma will also retain a record of your notification settings and any consents you give.

Donation Process
Personal information is collected during the screening process, physical examination and various points during the donation process, and post-donation, as needed. The personal information collected includes government-issued identification number (e.g. social security number), health information, personal behavior, photograph, fingerprint scan and any other information needed to determine donor eligibility.

Location Services
LFB Plasma may collect your device’s location information to offer location-based services such as navigation and distance calculations, to generate personalized content for marketing purposes and to enhance our security features to protect your personal information.

Public Sources
LFB Plasma may collect information about you from publicly available information sources such as social media platforms and other third parties, including but not limited to public posts, comments, and interactions, public profiles and user information, and publicly shared multimedia content for market insights and feedback.

Donor Satisfaction
LFB Plasma may ask you about your satisfaction with the donation process, and the use of the Website or Application in a survey. This data may be processed by a third-party survey provider who assists LFB Plasma in conducting these surveys. Participation in these surveys is voluntary.

Usage Data
Usage Data is collected automatically when using the Services. Usage Data may include information such as your IP address, browser type, browser version, the pages of a Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. LFB Plasma may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

App Features
When you use features of the LFB Plasma app, we collect:

  • Games: your scores and game statistics. Leaderboards show a random player name, never the name you register in your account.
  • Feedback board: ideas and comments you post. Other users can see and vote on these but are unable to attribute them to you. LFB Plasma monitors the content of this board and may choose to remove postings and restrict user access, at our sole discretion.
  • Notifications: a push token and an app installation ID, so we may deliver notifications to your device.
  • Device security: a device identifier used to protect your account and limit abuse.
  • Calendar: if you allow it, the app will add appointment reminders to your device calendar.
  • Widgets and Apple Watch: your center and appointment details are stored on your device.

Under Age 18
LFB Plasma does not knowingly collect information from individuals under the age of 18. The Website and Application are designed for a general audience and are not intended for individuals under the age of 18.

HOW DOES LFB PLASMA COLLECT PERSONAL DATA

LFB Plasma collects Personal Data from varied sources, including:

  • You, when you set up an account with LFB Plasma, engage our services, complete forms LFB Plasma provides to you, contact LFB Plasma by phone, email, or communicate with LFB Plasma.
  • The LFB Plasma website collects information about how you use the website.
  • Third parties may provide Personal Data about you including references if you are a job applicant.

PURPOSES OF COLLECTING YOUR PERSONAL DATA

LFB Plasma uses Personal Data for the following purposes:

  • To meet requirements of donor eligibility, safety, and regulatory compliance. LFB Plasma does not sell, lease, or otherwise profit from donor data.
  • To communicate with you in relation to our business and services.
  • To respond to you in the event you contact LFB Plasma with questions.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LFB Plasma assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data is among the assets transferred.
  • For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

LFB Plasma does not sell your Personal Data, however LFB Plasma may share it with the following third parties for a business purpose:

  • LFB Plasma staff – your Personal Data will be accessed by our staff but only where this is necessary for their job role.
  • LFB Plasma affiliates –for the purpose of providing services and complying with laws.
  • Government agencies or our regulators – where LFB Plasma is required to do so by law or to assist with their investigations or initiatives.
  • Police and law enforcement – to assist with the investigation and prevention of crime.
  • Other service providers and advisors – such as companies that:
    • support our information technology and security
    • help LFB Plasma analyze the data LFB Plasma holds
    • process payments
    • send communications to current and potential customers
    • help with business development
    • help LFB Plasma deliver our services to you 
  • Business transactions. If LFB Plasma is involved in a merger, acquisition or asset sale, Personal Data may be transferred. LFB Plasma will provide notice before Personal Data is transferred and becomes subject to a different privacy policy.

LFB Plasma may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of LFB Plasma
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

LFB Plasma collects and processes only the information that is necessary to fulfill specific purposes outlined in this Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for their own marketing or promotional purposes.

HOW LFB PLASMA KEEPS YOUR DATA SECURE

LFB Plasma implements commercially reasonable and appropriate technical, physical, and organizational safeguards to protect your information from misuse or accidental, unlawful or unauthorized destruction, loss, alteration, disclosure, acquisition or access.

WHAT RIGHTS DO YOU HAVE?

Under certain circumstances you may have the right to:

  • Request access to your Personal Data.
  • Request correction of the Personal Data that LFB Plasma holds about you.
  • Request deletion of your Personal Data where there is no practical reason for LFB Plasma continuing to have the data.
  • Know types of third parties LFB Plasma has shared your information with.

You can exercise your rights by contacting LFB Plasma using the contact details at the end of this notice. LFB Plasma may ask you for a copy of your photo identification or ask you questions to verify your identification. 

LFB Plasma will investigate any request you make promptly and in any event within 45 days of receipt of your request, which LFB Plasma may extend by an additional 45 days where necessary. LFB Plasma will inform you of any such extension. Should LFB Plasma decide to not take action on the request, LFB Plasma will inform you of the reason for withholding action.

HOW LONG DOES LFB PLASMA RETAIN PERSONAL DATA?

LFB Plasma retains your Personal Data for as long as necessary to fulfill the purposes LFB Plasma collected it for, including for the purposes of satisfying any legal or reporting requirements. In some circumstances LFB Plasma may anonymize your Personal Data so that it can no longer be associated with you, in which case LFB Plasma may use such information without further notice to you.

BIOMETRICS

LFB Plasma may use biometric equipment for identity verification, time keeping or other similar purposes. The biometric equipment may scan an individual’s finger, hand or face (“Biometric Information”). 

When Biometric Information is collected and when required by law, LFB Plasma will provide the required informational notice and obtain appropriate consent.

Biometric Information will only be used for the purposes for which it was collected and will be retained in accordance with applicable law. LFB Plasma and our biometric equipment vendors will use a reasonable standard of care to store or transmit Biometric Information, as LFB Plasma does with other confidential information, and Biometric Information may be disclosed to, and may be accessible by, LFB Plasma and our biometric equipment vendors only. LFB Plasma will not sell, lease, trade or otherwise profit from Biometric Information and will not disclose it to other third parties unless:

  • The disclosure completes a financial transaction requested and authorized by you;
  • The disclosure is required by state or federal law, or municipal ordinance;
  • The disclosure is required pursuant to a valid warrant or subpoena, issued by a court of competent jurisdiction; or
  • LFB Plasma has received consent from you to the disclosure.

TEXT MESSAGING (SMS) TERMS AND CONDITIONS

 

If you consent to receive text messages from LFB Plasma, LFB Plasma will send recurring automated marketing text messages to the verified phone number associated with your mobile app account. LFB Plasma will send you a one-time verification code by text message to enroll. Consent is not a condition of donating or of using the app. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. You can also turn texts off in Settings → Notifications. Carriers are not liable for delayed or undelivered messages. We do not share your mobile number or text-message opt-in information with third parties or affiliates for their own marketing or promotional purposes.

CONTACT LFB PLASMA

Use the contact information below for further information about how LFB Plasma processes your Personal Data:

  • By email: inquiries@lfbplasma.com